These Terms & Conditions (the “Terms”) govern your use of the Pro Connect Center website and your purchase of our services. Please read them carefully — they form a binding agreement between you (“you”, “client”) and Pro Connect Center (“we”, “us”, “our”).
1. Acceptance of terms
By accessing our website, submitting a form, booking a call, or purchasing a package, you confirm that you are at least 18 years old, that you are authorized to act for the business you represent, and that you accept these Terms and our Privacy Policy. If you do not agree, please do not use the website or purchase our services.
2. Our services
Pro Connect Center sells business-growth services, typically as prepaid packages. Packages may include, among others:
- Telemarketing & appointment setting — sold as blocks of calling hours.
- Insurance agent recruiting — sold as campaign weeks.
- Social media management — sold as monthly plans.
- Virtual assistants & customer service — sold as blocks of hours.
- Data lists — targeted business or consumer contact data.
- SMS campaigns — sold as message volumes or campaign packages.
The specific scope, quantity, and inclusions of each package are described on its package page at the time of purchase. Custom engagements may be governed by a separate written agreement, which controls if it conflicts with these Terms.
3. Ordering & payment
All prices are listed in US dollars (USD). Payment is due in full at checkout unless otherwise agreed in writing. Card payments are processed by PayPal; your card details are handled directly by PayPal and never touch our servers. Once payment is confirmed, you will receive an order confirmation by email and an on-screen receipt page. Your order is accepted when we send that confirmation. We may decline or cancel an order at our discretion (for example, suspected fraud or a pricing error), in which case any amount paid will be refunded in full.
4. Service delivery & scheduling
Campaigns and service engagements are scheduled after purchase. Following your order, our team will contact you (or you can book directly through our scheduling tools) to complete onboarding, gather campaign requirements, and set a launch date. Purchased hours and packages are valid for 6 months from the date of purchase unless otherwise agreed in writing; unused amounts expire after that period. Delivery timelines depend in part on your timely cooperation — delays in providing required information, approvals, or materials may delay your campaign.
5. Client responsibilities
You agree to:
- Provide accurate, complete information at checkout, during onboarding, and throughout the engagement, and keep your contact details current.
- Use all leads, appointments, and deliverables lawfully and only for your legitimate business purposes.
- For data list and SMS campaign products, comply with all applicable telemarketing and messaging regulations — including, where applicable, the TCPA, the Telemarketing Sales Rule, Do-Not-Call registry rules, CAN-SPAM, and carrier messaging policies. You are responsible for how you contact the records you purchase.
- Ensure any materials, scripts, branding, or data you supply to us are accurate, lawful, and do not infringe any third party’s rights.
6. Refunds & cancellations
Our refund policy is designed to be simple and fair:
- Unused packages: refundable in full within 14 days of purchase, provided the campaign has not launched and no hours or deliverables have been consumed.
- Started campaigns: once a campaign has launched or hours have begun to be used, refunds for the unused portion may be issued pro-rata at our discretion, taking into account work performed, data delivered, and setup costs already incurred.
- Delivered data lists: because data cannot be returned, delivered lists are non-refundable except where they materially fail to match the agreed specification.
To request a refund or cancellation, call us at 919-679-1559 or submit a request through our contact page. Approved refunds are returned to the original payment method via PayPal.
7. No guarantee of specific results
Marketing outcomes depend on many factors outside any provider’s control — your market, offer, pricing, follow-up, and timing among them. While we bring two decades of experience and proven methods, we do not guarantee any specific number of leads, appointments, recruits, sales, or revenue. Historical statistics, case studies, and testimonials on our website describe past performance and are not promises of future results.
8. Intellectual property
The Pro Connect Center website, brand, scripts, methodologies, training materials, and all content we create remain our intellectual property (or that of our licensors). Upon full payment, you receive ownership of the final deliverables produced specifically for you (such as lead lists delivered to you, creative assets, or code developed for your project), excluding our underlying methods, templates, and tools, which we license to you for your business use. You retain ownership of the materials and data you provide to us and grant us a license to use them solely to perform the services.
9. Recordings & samples
Calls made in the course of our services may be recorded for quality assurance, training, and verification, in accordance with applicable law. We may use anonymized or client-approved call recordings and campaign excerpts as samples of our work — for example, on our samples page. We will not publish recordings that identify your business without your consent, and you may ask us to withdraw a sample that references you at any time.
10. Limitation of liability
To the maximum extent permitted by law: (a) our total aggregate liability arising out of or relating to the services or these Terms shall not exceed the amount you paid us for the package giving rise to the claim during the 6 months preceding the event; and (b) we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost business opportunities, even if advised of the possibility. Nothing in these Terms limits liability that cannot be limited by law.
11. Indemnification
You agree to indemnify, defend, and hold harmless Pro Connect Center, its owners, employees, and contractors from and against any claims, damages, penalties, and expenses (including reasonable attorneys’ fees) arising out of (a) your use of leads, data lists, or SMS services in violation of applicable law, including telemarketing and messaging regulations; (b) materials or data you supply to us; or (c) your breach of these Terms.
12. Governing law
These Terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict-of-law rules. Any dispute arising out of these Terms or the services shall be brought exclusively in the state or federal courts located in Wake County, North Carolina, and you consent to their jurisdiction.
13. Changes to these terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Changes apply to purchases made after the change takes effect; the Terms in force at the time of your purchase govern that order. Your continued use of the website after an update means you accept the revised Terms.
14. Contact us
Questions about these Terms or an existing order? Reach us any time:
- Phone: 919-679-1559
- Online: send us a message through our contact page
- Offices: Raleigh, North Carolina, USA (main) and Amman, Jordan (operations)