This Privacy Policy explains how Pro Connect Center (“Pro Connect Center”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit our website, contact us, book a call, or purchase one of our service packages. By using our website or services, you agree to the practices described in this policy.
1. Who we are
Pro Connect Center is a business-growth services company providing telemarketing and lead generation, insurance agent recruiting, customer service, virtual assistants, social media management, and web & mobile development. Our main office is in Raleigh, North Carolina, USA, with an operations office in Amman, Jordan. You can reach us at 919-679-1559 or through our contact page.
2. Information we collect
Information you provide to us
We collect the information you choose to share with us directly, including:
- Contact and lead forms: your name, email address, phone number, company name, and the message or details you submit when you request a free audit, ask a question, or inquire about our services.
- Checkout information: when you purchase a package we collect your name, email address, phone number, and company name so we can fulfill and manage your order.
- Scheduling details: when you book a call through our embedded Calendly scheduler, you provide your name, email, and any details you add to the booking.
- Communications: records of your correspondence with us by phone, email, or SMS, including any preferences you express.
Card details are processed directly by PayPal and never touch our servers. When you pay by card, your card number, expiration date, and security code are entered into and handled entirely by PayPal’s secure payment infrastructure. We never receive, store, or have access to your full card details — we only receive confirmation of payment, the amount, and basic transaction identifiers.
Information collected automatically
When you browse our website we, like most websites, automatically collect certain usage data through cookies and similar technologies: IP address, browser and device type, pages visited, referring pages, and general interaction data. We use this information to keep the site secure, understand how it is used, and improve performance. You can control cookies through your browser settings; disabling them may affect some site functionality.
3. How we use your information
We use personal information to:
- Deliver our services — run your campaigns, staff your projects, and provide the telemarketing, recruiting, virtual assistant, or digital services you purchase.
- Communicate with you — respond to inquiries, schedule and confirm calls, send service updates, and provide customer support.
- Fulfill orders — process purchases, send order confirmations and receipts, and manage billing records.
- Market with your consent — send you news, offers, and updates about our services where you have opted in or where otherwise permitted by law. You can opt out at any time by following the unsubscribe instructions in our messages or by contacting us.
- Operate and protect our business — maintain security, prevent fraud, comply with legal obligations, and analyze site usage to improve our website and offerings.
4. Third-party processors
We share personal information with a small number of trusted service providers who help us run our business. Each processes your data under its own privacy policy:
- PayPal — processes card payments on our behalf. Your payment details are handled directly by PayPal. See the PayPal Privacy Statement.
- Calendly — powers the scheduling widget used to book calls with our team. See the Calendly Privacy Notice.
- GoHighLevel — our customer relationship management (CRM) platform, where customer and lead records are stored and synced so we can manage your account and campaigns. See the GoHighLevel Privacy Policy.
We may also disclose information where required by law, to enforce our agreements, or to protect the rights, property, or safety of Pro Connect Center, our clients, or others. We do not sell your personal information.
5. Telemarketing compliance
Outbound calling is our craft, and we take the rules that govern it seriously. We operate consistent with applicable telemarketing regulations, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, and Do-Not-Call (DNC) registry requirements where applicable. If you ask us not to contact you, we honor that request and add you to our internal do-not-contact list. Clients who purchase data lists or SMS campaign services are also required to use them in compliance with these laws, as described in our Terms & Conditions.
6. Data retention
We keep personal information only as long as needed for the purposes described in this policy: for the duration of our business relationship, and afterwards as required to maintain business and financial records, resolve disputes, enforce agreements, and meet legal obligations. When information is no longer needed, we delete it or anonymize it.
7. Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections (HTTPS/TLS) across our website, access controls limiting data to team members who need it, and reputable, security-vetted vendors for payments, scheduling, and CRM. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard practices.
8. Your rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal information, subject to legal retention requirements.
- Opt out of marketing communications at any time.
To exercise any of these rights, call us at 919-679-1559 or send a request through our contact page. We will verify your identity and respond within the timeframe required by applicable law.
9. Children’s privacy
Our website and services are directed at businesses and professionals and are not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.
10. International data transfers
Pro Connect Center operates from the United States (Raleigh, NC) and Jordan (Amman). Your information may be accessed and processed in both locations by our team in order to deliver our services. Wherever your data is processed, it is protected by the safeguards described in this policy, and we require our team and vendors to handle it accordingly.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page, and for material changes we will provide additional notice on the website. Your continued use of the site after an update means you accept the revised policy.
12. Contact us
Questions about this Privacy Policy or how we handle your information? We’re easy to reach:
- Phone: 919-679-1559
- Online: send us a message through our contact page
- Offices: Raleigh, North Carolina, USA (main) and Amman, Jordan (operations)